support@vertexlabsolutions.com — please say which device and iOS version you're on, and what you were doing when it happened.
Children aged about 7 to 10, baking with a grown-up in the house. Every step that involves the oven, the stove or anything sharp is marked red, stops, and waits for an adult — a child cannot tap past it.
No. Three recipes are free forever, with no time limit and nothing switched off. The Full Kitchen is one payment, not a subscription, and it covers the family through Family Sharing.
Worlds open as your child finishes the one before, so a layer cake arrives after they can crack an egg. If you would rather see everything now, a grown-up can open the whole map: Grown-ups → Open all worlds. It is behind the arithmetic gate so a child can't switch it on.
Red steps need an adult to tap "I'm here — I'll do this", and a running timer holds the step until it finishes or you stop it. Both are deliberate.
Tap +1 min or +5 min under the dial. Ovens aren't stopwatches.
Yes. Tap the picture in the top right of the Kitchen to add a baker. Each one keeps their own passport, badges and allergy note, and the purchase covers all of them.
Yes — tap "Read aloud" in the top right of any step. It is on by default because a child at a counter with buttery hands should be able to listen rather than read.
Delete a baker in Grown-ups → Bakers, or delete the app. Nothing is stored anywhere else — see the privacy policy.
Grown-ups → Restore purchase, signed in with the Apple ID that bought it.